 Satisfaction with our service is our top priority. We know that an excellent technical support is aguarantee for your satisfaction. Knowing this, we strive toachieve the highest possible level of availability and technical expertise. Therefore, we provide you with several different means of communication with our expert technical support representatives.
Presently, we offer several technical support resources, including our Knowledge Base, as well as the ability to contact our technical support personnel through Email, Phone and our Client Extranet.
Client Extranet
We offer all our key clients an exclusive client extranet for access to reports and project management.
Each user receives a unique user name and password, giving access to Support Ticketing Service, Knowledge Base, their own pages with service order history and links to downloadable files. These can be almost any documents specified or supplied by the client, in most common formats (MS Office, pdf, jpeg etc)
Benefits include:
- Access to large reports without problems with e-mail or corporate fire walls
- Access from remote locations
- Monitoring of open issues
- Storage of active troubleshooting files.
How to access your extranet
If you have received a user name and password, follow the link below. If you haven't, or have lost them, please contact one of us direct or e-mail, saying who your account manager is.
KEYSTONE SUPPORT HELPDESK
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